Privacy policy

Last updated: 30 September 2026

This privacy policy explains how Moto TrackTech Ltd, trading as Moto TrackTech, uses and protects personal information when you use https://mttmotoparts.com/, place an order, contact us or subscribe to marketing.

1. Who we are

Moto TrackTech Ltd is the controller responsible for personal information used by Moto TrackTech.

Legal name: Moto TrackTech Ltd
Trading name: Moto TrackTech
Company number: 16169745
Registered office: Unit 5 Radfords Field, Maesbury Road Industrial Estate, Oswestry, England, SY10 8RA
Email: sales@mttmotoparts.com
Telephone: 01691 757 222

2. Information we collect

We may collect the information you provide when you place an order, contact us or subscribe to marketing, including:

  • your name;
  • billing and delivery addresses;
  • email address and telephone number;
  • the products ordered and information needed to process the order;
  • payment status and transaction information made available through the checkout;
  • messages, enquiries, returns, refunds and other customer-service communications; and
  • your marketing and cookie choices.

The Website and the services used to operate it may also collect technical information such as IP address, browser or device information, cookie identifiers and information about how the Website is used.

3. How we use information

We use personal information to:

  • process payment and fulfil orders;
  • arrange delivery through third-party couriers;
  • provide order information and customer support;
  • handle cancellations, returns, refunds and complaints;
  • maintain tax, accounting and transaction records;
  • protect the Website and transactions against fraud or misuse;
  • operate and understand use of the Website and its cookie controls; and
  • send marketing where you have subscribed or where marketing is otherwise permitted by law.

4. Lawful bases

We rely on the following lawful bases where applicable:

  • Contract: to take steps requested before an order and to process, deliver and support an order.
  • Legal obligation: to keep required records and comply with applicable law.
  • Legitimate interests: to provide customer service, protect transactions and operate the business, where those interests are not overridden by your rights.
  • Consent: for marketing or non-essential cookies where consent is required. You may withdraw consent at any time.

5. Payments

Payments are handled through the payment options displayed at checkout. Payment information submitted at checkout is processed by Shopify and the applicable payment provider under their own privacy terms. We receive the information needed to confirm and manage the transaction.

6. Who receives information

We share personal information only where needed for the purposes described in this policy, including with:

  • Shopify, which provides the ecommerce platform used by the Website;
  • the payment provider used for the transaction;
  • third-party couriers used to deliver orders;
  • Google services connected to the store for analytics or advertising measurement, subject to the applicable cookie choice;
  • professional advisers where advice is required; and
  • regulators, courts, law-enforcement bodies or other authorities where disclosure is required by law.

We do not sell personal information for money.

7. International processing

Shopify and other service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, the relevant provider or Moto TrackTech must use an approved transfer mechanism or another lawful safeguard.

You may contact us for information about the safeguards relevant to your information.

8. Cookies

The Website uses cookies and similar technologies. Some are needed for the Website, basket, checkout and security to operate. Other cookies, including analytics or advertising cookies, require a choice through the Website's cookie banner where consent is required.

You can use the cookie banner or privacy-preference controls on the Website to manage available choices. Your browser may also allow you to block or delete cookies, although blocking necessary cookies may prevent parts of the Website from working.

9. Marketing

If you receive marketing from us, you can unsubscribe using the link in the message or by emailing sales@mttmotoparts.com.

Stopping marketing does not stop service messages needed to manage an order, return, refund or enquiry.

10. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected and to meet legal, tax, accounting, fraud-prevention or dispute requirements.

Order, transaction, tax and accounting records are generally retained for six years from the end of the relevant financial year. Marketing information is retained until you unsubscribe or it is no longer required, although a minimal suppression record may be retained so that an opt-out can be respected. Other information is deleted or anonymised when it is no longer reasonably required.

11. Security

We use reasonable technical and organisational measures intended to protect personal information. Access is limited to people and service providers that need the information for the purposes described in this policy.

12. Your rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of information;
  • request restriction of processing;
  • object to processing based on legitimate interests or to direct marketing;
  • request transfer of certain information; and
  • withdraw consent where processing is based on consent.

These rights apply subject to the conditions and exceptions in data-protection law. To make a request, email sales@mttmotoparts.com. We may need to confirm your identity before responding.

13. Complaints

Please contact us first if you have a concern about how we use your information.

You may also complain to the Information Commissioner's Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

14. Changes to this policy

We may update this policy when our practices or legal obligations change. The latest version will be published on this page with an updated date.

15. Contact us

Moto TrackTech Ltd
Unit 5 Radfords Field
Maesbury Road Industrial Estate
Oswestry
England
SY10 8RA

Email: sales@mttmotoparts.com
Telephone: 01691 757 222