Refund policy

1. Cancellation Rights, Returns and Consumer Rights

1.1 We hope that you will be fully satisfied with your products. If you are not satisfied with your goods for any reason, you can return the goods to us.

1.2 If you live in the United Kingdom, you have a legal right to cancel your order after you have received and inspected the goods.

1.3 Should you decide to return the products, you must notify us of the cancellation in writing (by post to the address below, or by email marked "Returns") within 14 working days of receipt of the goods. You then have a further 14 days to return the goods to us at the address below.

1.4 Returns will be inspected and a refund issued, less the original delivery charge, within 14 days of receipt. Contact our sales team on 01691 757 222 or email sales@mototracktech.co.uk.

1.5 Following receipt and inspection, you are under a legal duty not to use the products and to take care of them. This includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

1.6 You must return the goods to us securely packaged, in the condition in which they were received, at your own cost, as soon as possible, with as much of the undamaged original packaging and paperwork as possible. If it is not possible to return the goods, you must notify us of a time and date when you will make the goods available for collection by us, and email sales@mototracktech.co.uk marking your email "Returns and Collections". If you require us to collect the goods, we will inform you of our reasonable costs incurred in collecting the goods, and you agree to meet these costs. You must authorise us in writing to take payment from your account in advance of collection.

1.7 Please note that no statutory cancellation rights apply to products that have been specifically made to your requirements, design or measurements. Goods made to a customer's specific order or measurements will not be accepted for cancellation or return. This does not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights, contact your local Trading Standards Department or Citizens Advice Bureau.

1.8 If you do not return the goods within 14 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 28 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made; and if we have already granted a refund, you will be re-charged for your order at the price set out on the website.

1.9 When you return goods to us in a condition which indicates that they have been used, or attempted to be installed or fitted, after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

1.10 Refunds will be processed within 14 days of receipt of the returned goods.

2. Returns Policy – Damaged or Faulty Goods

2.1 We hope that you will be fully satisfied with your products, and we make every effort to ensure all our goods are of the highest standard. If for any reason you are not satisfied because they are faulty or misdescribed, we will be happy to accept a return from you in accordance with the following policy.

2.2 We request that you notify us in writing at the contact address, or email us at sales@mototracktech.co.uk, to explain your concerns and arrange a suitable collection date. We will confirm the collection date by email and arrange collection of the item. On receipt of the returned item and verification of your concerns, we will issue a full refund or exchange the item at your instruction.

2.3 Please include (where possible) with the returned goods a copy of your invoice, cancellation notice (where applicable), or a written note of your name, address, email address, order number and reason for return. This will speed up the process, as we are then able to identify the transaction.

2.4 Where we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for delivering the exchange goods to you. Similarly, if goods are returned as un-delivered by our courier, and we agree to re-send them to you, you will have to pay the additional delivery costs.

3. Damaged Goods Notification Process

3.1 If you receive an item that is not in perfect condition, or was damaged in shipping, please notify us immediately by emailing sales@mototracktech.co.uk marking your email "Damaged Goods", or by calling us on 01691 757 222.

3.2 All goods are inspected thoroughly before dispatch and are deemed to be in a saleable condition upon dispatch.

Returns Address & Contact Details

Moto TrackTech
Unit 5, Radfords Field Industrial Estate, Maesbury Road, Oswestry, SY10 8RA
Phone: 01691 757 222
Email: sales@mototracktech.co.uk